Returns & refunds

Last updated September 10, 2026

Every item is made to order. Please review the size and product details before paying. This policy does not limit any rights provided by applicable law.

Damaged, defective, or incorrect items

Contact support@deflockshop.com within 30 days of delivery if an item is damaged, defective, materially misprinted, or different from what you ordered. Include your order number, a description of the problem, and clear photos showing the item and issue. We will review the claim and, when approved, provide a replacement or refund at no additional cost.

Do not send an item back unless we provide return instructions. In most approved defect claims, a return is not required.

Lost packages

If carrier tracking confirms that a package was lost in transit, contact us with your order number. After confirming the loss, we will replace or refund the affected item. Packages marked delivered require a carrier investigation before a claim can be approved.

Wrong size or change of mind

Because products are made specifically for each order, we do not accept returns or exchanges for a size selected incorrectly or a change of mind after production starts. Review the printer measurements before ordering. If we sent a different size from the one shown in your order, that is an incorrect item and is covered above.

Cancellations

Email support@deflockshop.com immediately if you need to cancel. If the order has not entered production, we will cancel it and issue a full refund. Once production begins, the order cannot ordinarily be changed or cancelled.

Refund timing

Approved refunds are sent to the original payment method. Your bank or card provider may take five to ten business days to post the credit. A refund for an item purchased with a discount is based on the amount actually paid for that item.

Questions: support@deflockshop.com